Archive for the ‘Corporate Social Responsibility’ Category

A week ago the Conversation Society hosted its third debate which looked at Sustainability: Is business doing enough? Is it OK to profit from sustainability?

Next to talk from our panel was Donna Young, who is the CSR Programme Director at BT

Donna starts off by looking purely at the environmental aspects of the organisation. Their first environment team was set up about 1990’s and first targets were set in 1992.  Towards the end of the 1990s there were some enlightened souls that worked in BT who really pushed for the agenda and said, “Actually, we need to have ISO 140001 and we need to manage all of our aspects, not because we have a legal requirement but because actually this is really important for the organisation”.

The next strategic intent looked at a bigger picture and Donna’s role was to look at how Climate Change could be embedded into the business as well as creating a business case for it and how it could be driven.

It’s taken  four to five years, but the company now has six strategic intents for being responsible and sustainable business.  One of the things it aims to do is to look at those aspects under those areas and how best to innovate them, create change, lead and support the value chain, from their suppliers through to their customers.

Donna continued to leave us with some food for thought, “if you think about it, at the moment about 80% of the jobs are online.  If you don’t have a job at the moment and you’re not online and don’t have access, how do you get out of that spiral of never having a job?  Most jobs today, any job that you go to, in any industry, most jobs will have some form of an ICT requirement in them, even if it’s working in a retail outlet.  You think, “Oh, working in a shop, I don’t need it”.  Yes, you do.  So how do you actually up-skill these people?”

BT is now looking at sustainability to give every UK citizen the same opportunities and help them out by rolling out a massive programme called “Get IT Together”.  It their digital inclusion programme to decrease the number of people who exclude the digital space and the reasons why people overlook it is because they may not be interested (as it’s usually an age thing with the vast majority of people being over 55.)

Donna continues to talk about the overall carbon footprint of the products that those products and services are producing:  “Looking at the “2% Club”, the airlines are in the 2% club, that they get lambasted by everybody because they’re an easy sitting target.  Telecoms is 2% too of the world problem and it’s set to grow to 4%.  The Jesse report states that ICT can help the carbon footprint by a factor of 5, which means, although it’s going to grow, actually it can reduce other areas to actually help with that overall climate change issue and reduction that the global world is actually seeing at this moment.  Especially when one starts to see the emerging economies like India.  They’re coming up, they’re going to grow bigger.  They want the same lifestyles as us and Why not?  How can we say to India.”

BT as an organisations as an industry have to look at how they can create those level playing fields and help these industries and countries grow, in a way that doesn’t add that extra burden that Jo talked about in terms of 50% more food production, 25% more water, etc, and water being the next — in fact, it is the more scarce commodity going.

Donna took the opportunity to talk about ‘BT MyDonate,’as it comes as logic to everyone that when there is an economic downturn charities tend to suffer the most as people give less.  What BT knows is that when people do give online, they tend to give 50% more than if they were giving on a piece of paper and handing it around.

Donna talks about how the charity is run “we don’t charge them anything. We don’t charge a commission for setting up, we don’t charge them an admin fee, we don’t take any percentage commission of the donation, so everything goes to charities, and it goes to any charity that actually signs up.  It’s their way, again, of giving back to the community, back to society.”

Donna concludes the discussion by saying “Looking at this sort of triple bottom line of sustainability is to try and look at them all hand in glove and say, “How does our technology help resolve the issue?  How does our products and services contribute to making a better world and a better future for people?” The main reason that we get involved in sustainability is because it is good for our business, it’s good for society.  This is actually a win-win situation and that’s really what we’re trying to create.  That’s it.”


A week ago the Conversation Society hosted its third debate which looked at Sustainability: Is business doing enough? Is it OK to profit from sustainability?

Next to talk from our panel was Wolfgang  Weinmann, who is the Strategy Director for Cafédirect

 Wolfgang starts off by saying “When I look at the question of; can you profit from sustainability? I thought, well, actually, it’s the other way round.  Sustainability is actually absolutely essential in the 21st century for a business to make profit, because you have to take into account along your supply chain, as Jo explains, are not just a small part what you control as a business, but alongside what do you actually with the stakeholders you engage from the production phase all the way through to the consumer and track the challenges and track the impact and find the solutions around sustainability.”

The production side of Cafédirect business is to engage with the farmers on environmental, social, organisational challenges of their livelihood, to start with, not only the production but how they can produce coffee and tea in a more sustainable way. Once a plan is formulated the final product is tracked to engage with the consumer through sustainable consumption.

It is important to do an environmental footprint and keep it regularly updated. Cafédirect are in the hot beverages sector and in terms of their environmental footprint the biggest impact is preparing the hot beverages. All sorts of issues need to be taken into consideration because he people working within the business might not boil the water correctly or use too much water which can consume a lot of energy, etc.  However, it is up to the people to make a more sustainable product, not just down to a business or the farmer.

Defining sustainability from producer to consumer along the supply chain require clear targets to be set to ensure that the environmental footprint is improved.  Wolfgang states “But then again, it’s not just about the environment, because as a business it really, as a core mission, it’s hard to achieve tangible impact in grower communities in developing countries, you definitely have to put the social elements there of the livelihoods of the farmers there as well and balance that with the environmental and, in the end, in the financial ones, because we are not a charity.  So we don’t do that out of only social reasons, we leave that to Oxfam, they do a better job than us in rolling out programmes in developing countries and communities.”  The organic market in the UK is not where it should be and a lot of us make these type of decisions, “Oh well, it costs 50p more for organic coffee or tea, do I want to spend that?  What are the benefits for me as a consumer?” In this country the organic market is very separate.  Since 2008, because of the recession, it went down by-35%, a massive drop in the organic consumption in this country.  The question is now linking the overall sustainability agenda with a producer who would actually like to go organic, because it’s better for him/her?”

There is a challenge to linking these different elements, but that’s what business modesl should aim to do. Wolgang gives us a tangible example, “I came back two weeks ago from Africa, from a small, tiny island called Sao Tome off the west coast of Africa, where we started three years ago to work with cocoa growers.  So from this scratch to really look, “Well, where can we have the highest impact again?” from production to launching a product in the UK market, where we get the sustainability right, and so working with them really is on improving their quality, because we definitely, when we talk about sustainability, it has to include quality, you can’t sell nowadays a product that is not up to scratch in terms of sustainability. So you have to get that message across with farmers, but also, of course, with the incentives in terms of incentives of training them and incentives of price.  Because our business model does recognise, of course, of shifting them benefits and values, because we are not about profit maximisation but actually about what’s the most sustainable way longer haul business models are, you know, a farmer has to benefit from producing higher quality for producing sustainable products.  So starting on that level we will train the farmers.”

Nestle, Kraft and Cadbury are finally waking up to sustainability and it is absolutely essential to their business model, and  showing engagement along a supply chain to do something about it.

Lastly Wolfgang summarises that second part of the question: Is it enough?  “Well, again, not, because the challenges in sustainability are mounting or they’re changing constantly, they’re not getting smaller, they’re actually getting bigger.  So there’s lots of catching up to do, I think, for many, many companies, and as well for Cafédirect, as I said, we never have all the answers, but we do try hard to find these answers and identify both the new areas of sustainability for farmers and for our business model, and for the consumer in the UK, to push the agenda forward.”

A week ago the Conversation Society hosted its third debate which looked at Sustainability: Is business doing enough? Is it OK to profit from sustainability?

First to talk from our panel was Jo Daniels, who is the Marketplace Director at Business in the Community. 

Jo starts of the discussion by saying “I think in terms of where we are in the agenda of corporate responsibility, I think there is a general acceptance now that it is okay to profit from sustainability and maybe when this whole movement started – I know when Business in the Community was started 30 years ago it was very much about how companies spent some of their profits on good charitable causes and investing in local communities and creating cohesive communities – and over the last 30 years the agenda has developed, it has become much more sophisticated and the challenges that companies are facing are ever more complex and challenging.  And so how we’re looking at a company’s positive impact on society and the environment, it’s right through its operations in terms of how it treats its workforce, through the impact of its products and services and some of its extended impact through its supply chain and its customer and consumer relationships.  So it’s much broader.”

Companies are moving towards a more sustainable business.  The real shift emerged about six years ago and it was really about changing the nature of the conversation and seeing how corporate responsibility creates value for the business. A lot of the retailers pay special attention to their supply chains and ensure satisfactory standards especially when it comes to child labour, excessive working hours, poor health and safety and bonded labour. Which is always reassuring to know!

Another question asked by Jo “How can we be part of a solution in tackling some of those key issues on the factory floor in our supply chain?”.  She comments further and states that there are different ways of working and it might involve working with different people who they’ve worked with before such as NGOs, and even their competitors, in order to tackle the root causes in their supply chain.  It is the business’ creativity and innovation that will be the ongoing solutions to the challenges faced. Competitively and collaboration will drive good practice which will be important to the well-being of any business.

It is further thought that corporate responsibility for CSR had been a department down a corridor that were the sales prevention team. When in fact business should be responsible and get all the different functions on board right and ensure that it is embedded into the commercial and business strategy.   Companies like Puma are starting to look at the finance around a price on the ecosystem services that they’re using, however, that is getting into a whole other department which probably before just saw CSR as a bit of a cost. But now, building that into how the business operates, is really, really important.

That collaboration between departments is where there will be evidence of this movement happening.  Unilever is another example of a brand-led company with their work being led by areas such as product innovation and working with their consumers. However, this concept has worked because it has needed the brand teams, the sustainability teams, the supply chain team, to work in collaboration (this is what will give them a competitive advantage.)

Another great example of investment into the supply chain is Cadbury who have invested 45 million pounds over ten years to take Cadbury Dairy Milk, Fair Trade.

Jo continued to talk about some great examples but ultimately sustainability looks at the external issues affecting us such as Population growth . It is to rise by 2050 reaching a total of 9 billion people, and by 2030, we will require 50% more energy to sustain the lifestyles currently had, with 50% more food, 30% more water. The future of sustainability looks uncertain but what will be key to further growth is ‘innovation’ and how the business model operates.

Jo’s final thoughts around the debate were “Is it okay to profit from sustainability and are businesses doing enough and going far enough?” my answers would be yes, absolutely – profit from sustainability – and,. “Are they going far enough?”  No.”

Donna Young, CSR Programme Director, BT continued the debate by adding to the points raised by Jo and Wolfgang.

She commented on how businesses have changed over time – and how, much like Jo commented, CSR teams have gone from being ‘sales prevention teams’ to being more about pushing the agenda – ensuring that the business set clearly defined goals that will help the business integrate sustainability into every element of the organisation.

What Donna was pleased about was that BT has six strategic intentions for it to be a responsible, sustainable business.  These ‘intentions’ are focused on ensuring that every element of the value chain considers how to make the offer more effective and of benefit to its customers and their communities.  She reffered to the fact that many people still lacked broadband so, in turn, how could ITC be of benefit in reducing consumers carbon footprint.

She referred to how many businesses and organisations are broadband connected and why that should be a stepping stone to ensuring all businesses have the same opportunities.

Yet she highlighted that for those who experience digital inclusion, particularly the elderly or disabled, how can a company like BT help those individuals who they may not touch through the service they offer.

Referring to the ‘two percent club’ which the Telecoms sits in, she claimed that these organisations have to look at how to create levelling playing fields where organisations, companies and developing countries can grow.

She moved on by commenting on the huge sustainability story BT has to tell. Using the example of how charities struggle during the recession, she raised the interesting point that in fact online is a great channel which has proven to drive greater levels of donation – so for a business who offers a service such as ‘MyDonate’ – BT is able to help much broader individuals and communities. Its about seeing how BT’s technology and services can help make a better place for many more individuals.

Wolfgang Weinmann, CafeDirect, continued the debate by talking about the efforts that CafeDirect has made since its inception, how it became the first large beverage company to ensure that sustainability was deeply engrained into its business operations and how sustainability helped CafeDirect defined itself as a company.

Wolfgang began by asking whether or not you could profit from sustainabiluty and argued that it is in fact sustainability that benefits from business and profitability. He used the example of sustainability in the supply chain – how you can use a process that involves several different stakeholders to identify opportunities for sustainability and really drive benefits.

He raised an interesting point around how businesses must help consumers behave in a more sustainable manner. The issue that CafeDirect faces as a hot beverage company its their consumers who have the larger carbon footprint. To this extent he claimed that what his business needed to do was to help their customers find more effective ways to benefit from sustainability – and the best way for CafeDirect was to improve the supply chain.

Wolfgang also commented that whilst businesses must improve their environmental footprint, they also have to consider their social footprint – particularly in developing companies.  For CafeDirect, as with most businesses, the aim is to deliver an outstanding product so how can businesses ensure that they also consider sustainability and CSR when the product is a priority.

He raised an interesting point – organic food may be syonymous with  sustainability but because the consumer sees no real benefit despite paying more for a product,  its no wonder that organic consumption has fallen in the last few years.

To the above point, he highlighted that CafeDirect was not a profit driven business, instead it was about finding the most sustainable way to operate its business through every step of the supply chain. He referenced the close relationship CafeDirect has with its farmers to ensure that when they go to market, the farmers are assured that the drive for profit does not distract the business from ensuring that it does its best for those it works with.

Join the conversation at next week’s event.

4th speaker announced! Jo Daniels, Marketplace Director at Business in the Community.

Date: Tuesday July 12th from 6.30pm – 8.00pm Venue: The Shooting Gallery, The Haymarket Hotel, Confirmed speakers:

  • Donna Young, CSR Programme Director, BT
  • Wolfgang Weinmann, Director of Strategy, CafeDirect
  • Matt Bell, Group Head of External Affairs, Berkeley Group Holdings PLC
  • Jo Daniels, Marketplace Director at Business in the Community

A bit more about our speakers:

Donna Young – Donna has been at BT since 1992. Her career has led her to work in various positions such as Head of at Climate Change and Head of Communications & Engagement at BT. In these roles, she helped to develop BT’s environment & climate change strategy and generated new opportunities as a result of BT becoming more “green”.  She also helped to set the strategy and manage the implementation of BT’s portfolio transformation in relation to communications and change in behaviours through engagement with the wider community.

Wolfgang Weinmann –Wolfgang joined Cafédirect in 2005 and, prior to his present role, was the Head of the Producer Partnership Programme, the company’s unique social return initiative for and with producer partners in Asia, Africa and Latin America.

He now sets the strategic direction for the company and with a background within the sustainable development field, from humanitarian aid interventions, project design & management to senior consultancy assignments he’s the right guy for the job.

Matt Bell – Matt  joined Berkeley Group in March 2011 and is an experienced comms professional. He was previously Director of Education and External Affairs at CABE, where he led policy, research and campaign teams working across Government to improve the quality of housing, schools, and public space. During these 7 years, he also championed the Building for Life initiative, as well as commissioning CABE’s Housing Audit, a 3 year research programme that produced the first ever empirical assessment of the quality of new housing in England. He was also Director of Communications at VSO, he led various marketing, PR, and advocacy programmes working as part of the global senior management team.

Jo Daniels – Jo is the Director for the Marketplace Campaign and a member of the Executive Team at Business in the Community. She has worked with BITC for nine years with the last six spent developing the organisations work on how companies integrate responsible business into commercial operations – through customer and supplier relationships and new product development. This has involved working with leading companies including Cadbury, Unilever, Audi and Marks & Spencer

To register to attend this FREE event please visit

We would also like to ask if  anyone have any questions for our speakers?

Ella Mayhew, Director, Corporate

I was delighted to hear that Diageo is to pay for 10,000 midwives in England and Wales to be trained to offer advice on the dangers of alcohol during pregnancy. In my opinion, this is a great example of what can be achieved through a collaborative partnership, rather than top-down Government intervention. 

A recent poll of UK consumers by the research company TNS indicates that consumers are inclined to agree. A quarter of respondents think that the food and drinks industry should lead the way in educating consumers on how to make healthy choices and more than half (58 percent) say it is down to individuals to take personal responsibility for what they are eating and drinking.  So, with funding from industry, guidance from Government, access to primary care practitioners and the delivery of information to consumers, could it be true that with the Responsibility Deal, the government has in fact, come upon the perfect behaviour change approach?

I’d like to think yes, but already the naysayers are out in force.  Of course, there are some who feel there are insurmountable conflicts of interest in an industry player funding the solution.  To this group of people, industry will only ever be part of the problem.  But these are not the only critical voices that have been circulating since Diageo’s announcement made headlines. Across social media sites and blogger forums the debate about whether the move is money wasted, have been coming in thick and fast: “Don’t they {pregnant women} already know? Everybody else knows. Does it require formal training to get this simple message across?” comments one.  “How many people are unaware that pregnant drinking is bad?” adds another. 

I don’t doubt that the majority of women in England and Wales are aware that drinking alcohol while pregnant is not good for you. But when statistics show that more than a third (34%) of women don’t give up alcohol when pregnant, then clearly, more information is needed.  

If anyone knows how best to create messages and package them in a way that resonates with target consumers, surely it is the world’s biggest food and drink brands?  At MSL London, we work with some of these companies to deliver simple and informative health related materials for use with patients by healthcare professionals. The materials (brochures, pamphlets, websites etc) are developed by independent experts and supported by the latest science. And they are created because these companies want to make a difference.   

If food and drink industry support for improving our health were to stop, the landscape of our wellbeing would suffer. The public purse is more stretched than ever; remove industry support and it becomes harder to fund and coordinate public health initiatives, with the result that far fewer health and wellbeing messages end up reaching the consumer. 

Foetal alcohol exposure is the leading known cause of intellectual disability in the Western world, caused directly by consuming alcohol while pregnant. It is estimated internationally that one in every 100 children are born with Foetal Alcohol Spectrum Disorders (FASD). If Diageo’s initiative enables midwives in England and Wales to reach a million women with more information on FASD, then that’s surely good enough reason for us all be hoping the Responsibility Deal is a success.